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Question: What are the System Requirements for Star Trek Online?
Answer: Star Trek Online's System Requirements are as follows:

Star Trek Online Minimum System Requirements
-OS: Windows® XP SP2 / Windows Vista® / Windows® 7 (32 or 64 bit)
-CPU: Intel® Core™2 Duo 1.8 GHz, AMD Athlon™ X2 3800+
-Memory: 1 GB Ram
-Video: NVIDIA GeForce 7950/ ATI Radeon X1800/ Intel HD Graphics
-Sound: DirectX® 9.0c Compatible Soundcard
-DirectX® 9.0c or Higher
-Hard Drive: 10 GB Free Disk Space
-Disc Drive: 6X DVD-ROM
-Network: Broadband Internet Connection is Required

Star Trek Online Recommended System Requirements:
-OS: Windows® XP SP2 / Windows Vista® / Windows® 7 (32 or 64 bit)
-CPU: Intel® E8400 Core™2 Duo or AMD Athlon™ X2 5600+
-Memory: 2 GB Ram+
-Video: NVIDIA GeForce 8800/ ATI Radeon HD 3850+
-Sound: DirectX® 9.0c Compatible Soundcard
-DirectX® 9.0c or Higher
-Hard Drive: 10 GB Free Disk Space
-Disc Drive: 6X DVD-ROM
-Network: Broadband Internet Connection is Required

Also, remember to update your drivers to their most current version!

Question: Sometimes my character will rubber band (spring back) while I am playing. Why is that?
Answer: Rubber banding happens when the game server and your Star Trek Online client briefly become out of sync and your character will appear to skip back to where you were in the world a few seconds ago. This can sometimes happen if the server is under a heavy load or if the network latency between you and the game server increases. You can diagnose the issue by doing the below steps:

Run a trace route:

• Click on Start
• Click on Run, or if using Windows Vista just skip to the next step
• Type cmd into the dialog box and press Enter.
• In the window that opens type "tracert patchserver.crypticstudios.com"
• Check the speed listed on the return

If you see any hops over 180ms, this could be the cause of the rubber banding.

How to acquire, run and read the Nettest tool:

Go to http://files.champions-online.com/nettest.exe
Download the application and run it (Windows 7 and Vista users make sure to right click the icon and run as admin if you are having issues with the tool running.)

The Nettest tool checks that the ports required for patching and playing Star Trek Online are not blocked or filtered. Good values returned from the Nettest tool look like:

Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.

Question: I am running Windows XP 64bit with a Realtek audio card, and I have no sound. How can I fix this?
Answer: We have seen that the latest drivers from Realtek have corrected most of these issues. Go to http://www.realtek.com.tw/ select the driver link at the top and download the proper drivers. To find out what kind of Realtek audio card you have do the following:

How to create a dxdiag report:

1. From the Windows key click *Start* menu, then click *Run*.
2. In the *Open* box, type: dxdiag (hit enter)
3. If this is your first time running dxdiag, click *Yes* to launch the DirectX Diagnostic Tool.
4. Click on the Sound 1 tab.
5. Look at the first line under the “Device” section.

Question: Is Star Trek Online compatible with SLI or Crossfire technology?
Answer: Yes. The Cryptic engine takes advantage of multi-GPU setups. In some systems this will provide a significant performance increase, while other systems may be limited by other non-GPU factors and not see a benefit from multi-GPU. If at any time you experience major graphical issues with SLI or crossfire enabled make sure to try disabling multi-GPU functionality in the Nvidia control panel/Catalyst controller. Always ensure you are using the recommend drivers for Star Trek online that are obtainable through Nvidia or ATI. These are the only supported driver distributers for Cryptic products.

Question: I like to over clock my system. (GPU, CPU, and Memory)Will I run into any issues playing Star Trek Online if I do this?
Answer: We do not support over clocked systems as they can produce unexpected and un-reproducible issues. The only support we offer is factory over clocked GPU’s. If you are experiencing odd performance or graphical glitches and your system is over clocked, please revert your hardware back to its factory default settings.

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