That you can submit and review tickets you submitted in-game from the website? Please Click Here* to access your "My Tickets" where you can follow up on a previous tickets submitted while in-game.

Question: What is a Game Master and what is it they can do?
Answer: Game Masters are here to support you. They are to make sure that things that aren’t supposed to happen get corrected. They are not here to give you hints, cheats, secret weapons, etc. They do help you with bugs, glitches, IP violations, and harassment. They make sure that everyone has fun together.

Question: What are the behavior / costume / naming policies?
Answer: Please go to Behavior and Harassment Policy & Costume and Name Policy for information.

Question: How do report a bug?
Answer: In the event of coming across a bug, please report it so that we may look into and correct the problem. You can do this by clicking the game report button. Then select the “Report a bug option.” Please include any steps you think may reproduce the problem in as much detail as possible.

Question: I submitted a bug report and it changed. Why?
Answer: Sometimes Game Masters receive many reports on the same problem. GM’s will in most cases combine all the separate reports and condense the situation into the most concise report as possible. If you find any additional information not included in the report, please add to it by clicking “I have more info”. If you have the same exact problem, then click the “I have this issue”.

Question: How can I request changes or give suggestions to the game?
Answer: If you would like to request changes in the game or make helpful suggestions, please go to the forums and post in the appropriate forums. Please do not submit bug reports for matters of opinion.

Question: What can I do if I get stuck somewhere?
Answer: STO has been outfitted with 'Space Age' options for freeing yourself, should you become stuck somewhere in the world. First and foremost if you find that you have become stuck in a public zone, such as Earth Dock, you should attempt changing instances. Changing instances returns you to the nearest spawn point with no associated penalty. If this option doesn't work, you also have the option to defeat yourself which will also return you to the nearest spawn location. Please note that the 'defeat me' option does cost crew members. Additionally, should you become stuck inside of mission, each mission has an option that allows you to leave immediately. Please note that this option will cancel any progress made in that mission, however it will allow you to get back into action. In the event that these options still do not resolve your issue please submit a GM help request and we will be glad to help as swiftly as possible.

Question: Question: Where is Akira Sulu?
Answer: Akira Sulu is located in Admiral Quinn's office opposite Admiral Quinn with his back facing the window. Admiral Quinn's office is located in the starting area where you beam in at on Earth Spacedock, between Club 47 and the Shipyard.

Question: Where is the C-Store?
Answer: To access the C-Store you need to click on the down arrow icon located on the bottom right corner of the minimap. Clicking on the icon will open a small menu where you can select the C-Store along with:

• PvP Queues
• In Game Mail
• Social Window
• Fleet Window
• The Bridge (this is only available while in space)
• Your Music Player
• Your social networking settings (facebook, twitter ...)

Question: How do I access my pre-order bonus items?
Answer: Once you open the C-Store (by clicking on the arrow icon located on the bottom right of the minimap) you can access your pre-order items by clicking on the "Special unlocks" tab. The pre-order items can only be redeemed once per character, but they can be redeemed on every character you make.

Question: There is nothing under “Special Unlocks.”
Answer: Before you can access your pre-order bonus items you will need to purchase and activate a retail game key for Star Trek Online. If you already have a retail copy of Star Trek Online you can activate the key at www.startrekonline.com/activate. Make sure to log in first!

Question: Where are my bridge officers?
Answer: Your rewarded Bridge Offer no longer goes into your inventory. The new crew member is sent to your assignments tab in your character status window. To open your character status either click on the head silhouette icon on the top right of the mini map, or by default press "K." From there you will be able to decide if you want the crew member to join your staff or to have him/her train your current members.

Question: How do I auto-navigate in Sector Space?
Answer: While in Sector Space you can auto-navigate in two ways. 1) On the area map if you click on any of the system icons. A pop up window will ask if you would like to set a course for that location. Click "ok" and you will automatically fly there or "cancel" to choose another system. 2) Click on the "system list" tab on the map window. Double click on any of the systems on the map and your ship will automatically fly there without another prompt. Please be warned. You will not avoid enemy ships and may be pulled into deep space encounters if you are not careful.

Question: How do I start crafting?
Answer: You can start crafting once you get the mission "Scientific Mandate" from Admiral Quinn. You will need to talk to Lieutenant Commander E'genn located in the center room of Earth Spacedock. Then head to Memory Alpha to talk to Commander Romaine. Once you complete this mission you will be able to return to Memory Alpha to continue crafting.

Question: Where is Memory Alpha?
Answer: Memory Alpha is located in the Alpha Centari Sector block. You can navigate there by flying "north" from the Sirius Sector Block where the Sol System is located. Also you can use the "System List" option on your map to auto-navigate there.

Question: Where is Commander Romaine?
Answer: Once you have located Memory Alpha in the Alpha Centari Sector Block, Commander Romaine can be found in the large center room under the hologram of the planet.

Question: Where is the Galaxy map?
Answer: The Galaxy Map is located in your map window. The default way to open your map window is pressing “M” On the top left of the window there are 3 tabs "Area Map," "Galaxy Map," and "System List." Area Map shows all of the systems in the sector you are currently in. You can auto-navigate to a system by clicking on that system's icon. The Galaxy map shows the entire Star Trek Online galaxy. The System List gives a list of the star systems and allows you to auto-navigate to them by double clicking.

Question: How do a I submit a bug ticket or request GM assistance?
Answer: The Support window can be accessed by clicking on the “?” icon located on the right hand side of the minimap. From the Support window you can:

• Access the Library Computer for basic game information
• Request GM Help
• Report a Bug
• View all the tickets you have submitted.

Online Ticket Support:

We offer online ticket support for registered users. To view status of your current tickets previously submitted in-game, click here*.

* You must be logged into your account at the top of the page to access this feature